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Customer Service Associate 10
Lagos Nigeria

About the job

The Customer Service Associate (CSA) in Lagos, Nigeria will be a part of a growing team, helping to spread the Adverture revolution throughout Nigeria. Your primary responsibility will be to deliver exceptional customer service, for both clients and Taskers. You will be one of Adverture's front line people in Nigeria - on a day-to-day basis, your job will entail phone support, email communications, live chat communications and manual task matching. You will manage the relationship with our users and be the first point of contact when issues arise. You will have the support of the Adverture team in Nigeria. This is a full-time job at a bustling, friendly startup. We're hiring for this position ASAP, so hop to it and apply!

Responsibilities

Understand the entire online and offline Adverture experience Manage Adverture Nigeria's phone and email communications with Clients and Taskers - responding to inquiries with expediency and accuracy Connect Clients with the best available Tasker to ensure that all jobs get assigned. Monitor Adverture's live chat interface. Handle dispute escalation in accordance with existing policies and procedures. Record and communicate bugs and feedback to developers and management team. Stay informed of all site and policy changes as they occur and be able to articulate responses to any questions that may arise Leverage problem solving skills to resolve issues with fairness and efficiency Handle policy violations, facilitate removals from the community if required and handle appeals from Taskers through email or phone

Requirements of the Candidate

Mission-oriented: Believes in the Adverture mission and has passion for the sharing economy Experienced: Previous experience in a call center or fast paced customer service environment. Outstanding phone support skills are a must. Excellent customer service skills: Be courteous, kind, efficient, and helpful Excellent writing skills: The candidate must have a good command of grammar, spelling and syntax. Problem solving: Can identify and resolves problems efficiently, while gathering and analyzing data. Interpersonal skills: Excellent team player who is comfortable in a dynamic, constantly variable environment Communication skills: The individual speaks clearly, calmly and persuasively, in positive or negative situations. Calmness is a virtue Dependability: The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Education: Undergraduate qualification (preferable but not required) plus a minimum of 2 - 3 years of related work experience..

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